Your knowledge, in context.
Company documents, help articles and reply templates inform the answer. Useful context, without training a separate model.
Self-hosted helpdesk. Built-in AI.
Support,
on your terms.
All your conversations, one workspace. A built-in AI agent helps customers and your team, with you deciding how much it can do.
Your infrastructure. Source available. Help when you need it.
Different ways in. One place to work.
#1042EmailAssigned
Can you help us restore access?
Alex · SupportDue in 2h
An illustrated workflow. Choose a channel to follow the thread.
Can you help us restore access?Where can I find our last invoice?The new teammate needs an account.A quick question about our setup.Two-minute walkthrough
The whole workspace,
start to finish.
A narrated tour of the actual dashboard: the queue, replies and internal notes, the board, templates, the help centre, channels, the AI assistant, the customer AI agent and reports. Fictional data.
AI is part of the workspace
AI handles the conversation.
You set the boundaries.
An agent for customers. An assistant for your team. Explore both sides, one step at a time.
spooldesk AICompany knowledge
Connection guidePublished help article
- 01Clarify
- 02Answer
- 03Hand off
Clarification is enabled. The agent can ask before suggesting a solution.
Customer conversationClarify
Company knowledge
Connection guidePublished help article
- ✓Clarify
- 02Answer
- 03Hand off
The reply uses your article and the conversation so far.
Customer conversationAnswer
Company knowledge
Connection guidePublished help article
- ✓Clarify
- ✓Answer
- 03Hand off
The customer asked for a person. Automatic replies stop for this ticket.
Customer conversationHand off
Left for the support team
AI replies have stopped. The ticket stays open with the conversation available to the team.
Workspace context
6 support ticketsThis week · fictional sample
- 01Analyse
- 02Propose
- 03Confirm
The assistant reads permitted conversations, not just ticket titles.
Workspace assistantAnalyse
Workspace context
6 support ticketsThis week · fictional sample
- ✓Analyse
- 02Propose
- 03Confirm
Proposing a change does not apply it. You review the exact action first.
Workspace assistantPropose
Your confirmation is needed#1042 · Account access
NewIn progress
Nothing has changed yet. Review the proposed status below.
Workspace context
6 support ticketsThis week · fictional sample
- ✓Analyse
- ✓Propose
- 03Confirm
The change follows your confirmation and access permissions.
Workspace assistantConfirm
✓ Confirmed in this demo#1042 · Account access
In progress
The example ticket is now In progress. No real ticket was modified.
You choose the freedom.
The next release adds clarification, ongoing dialogue, tone, instructions and conversation limits.
Know what happened.
Ticket changes in the workspace need your confirmation. Detailed reasons for skipped customer replies arrive in the next release.
AI is optional and requires configuration. Model usage is paid separately where applicable.
Get a feel for the everyday work.
Explore the same interface you install: tickets, conversations, customers, knowledge, analytics and settings. Try replies and status changes on fictional data. External messages and provider calls are disabled.
The work, from start to finish
Less chasing. More answering.
Bring it together.
Start with the channels your team uses. Email, website chat, Slack and Telegram feed the same queue.
Connect what you need
Make the next move clear.
Assign a teammate, set a status and follow response deadlines that account for working hours.
An owner for every conversation
Keep the useful answers.
Use reply templates and a searchable help centre so the next person can find an answer sooner.
Build on what you already know
Self-hosted by design
A place for your team.
Under your control.
Spooldesk runs on infrastructure you choose. You keep the database, the files and the decision about when to update. We can help you get it running.
Read the license01
Your instance, your data.
Run a separate installation for your organization. Connected mail, messaging and AI providers still process the data you send to them.
02
Code you can inspect.
The source is available under BSL 1.1. Run it for your own business within the license terms. Offering it as a hosted or managed service to others needs separate rights.
03
Help is optional.
Set it up yourself, book an installation or add ongoing maintenance. Your server stays yours either way.
A little less back and forth
Some questions can answer themselves.
Put useful articles inside the website widget. Visitors can search before writing, then start a conversation when they need a person.
See how AI uses your knowledgeChoose how you get started
The software. A helping hand.
Host it yourself. Pay for setup or maintenance when you want us involved.
DO IT YOURSELF
Self-hosted
$0 software fee
For teams that want to run their own instance.
- Source and self-hosting instructions
- Use for your own business under BSL
- Public issue tracker for community help
Release candidate v0.1.0-rc.9. Docker required. You provide the infrastructure and ongoing operation.
EARLY INSTALLATIONS
Setup together
$300 one time
Indicative setup package on your infrastructure.
- One instance, up to two existing channels
- HTTPS, backup setup and a recovery check
- A team walkthrough and handover notes
Scope, readiness and start date agreed first. Imports and custom integrations quoted separately.
OPTIONAL, AFTER SETUP
Keep it running
$149 per month
Indicative maintenance package for one instance.
- Up to one hour of work per month
- Planned updates, backup checks and diagnosis
- Working hours and response target agreed first
Extra work requires agreement. This is not 24/7 monitoring or a guaranteed recovery time.
LET’S TALK
Contact sales
Let’s discuss your requirements
Questions before choosing, or a setup that needs a closer look?
- Choose a suitable self-hosted setup
- Discuss channels, migration and scope
- Clarify licensing and service options
A conversation, not a commitment. Custom work starts only after a written agreement.
Indicative prices in USD. Paid services are being prepared; enquiries are welcome, payments are not accepted here. Scope, seller details, taxes, timing and payment terms must be agreed in writing before paid work. Infrastructure, email and AI costs are separate.
Good questions
Before you get started.
Is Spooldesk open source?
It is source-available under Business Source License 1.1, rather than an OSI open-source license. The current grant permits production use within its terms. Hosted or managed offerings to third parties need separate rights. The LICENSE file defines the change date and terms. Read the license ↗
Do I need to buy hosting from you?
No. Run Spooldesk on a suitable computer, server or cloud account you control. Even a paid setup happens on your infrastructure. Its availability depends on that machine, its internet connection and how it is maintained.
Does it work without Telegram or AI?
Yes. Choose the channels you need. Email and the website widget can work without Telegram. AI is optional, and external providers are billed separately.
Can I test it on another computer first?
Yes. Install a clean instance with Docker and PostgreSQL on your own computer. No VPS or Spooldesk account is required for that test. The installation only stays available while that computer is running; internet-facing channels also need the appropriate public endpoints.
What happens if I stop paying for maintenance?
Your self-hosted installation remains on your infrastructure under its license. The maintenance service ends under the agreed terms; you take over updates, backup checks and incident handling.
How does the AI use our company knowledge?
Add company documents, published articles and team reply templates. Relevant knowledge and permitted conversation history guide the agent’s answers. You choose whether it may ask questions and continue a dialogue. It stops for human takeover; ticket changes by the workspace assistant require your confirmation. This uses reference context, not separate model training.
LET’S TALK
Tell us what your team needs.
Whether you are comparing options or planning an installation, start with a few details. We will clarify what fits the current product and what needs a separate scope.
[email protected]
Useful details: team size, channels, target computer or server, and what you want to achieve. No credentials or customer conversations are needed.
Your mail app opens; this page does not submit a form. How contact data is handled
Make room for better support
Your next conversation
starts here.
Explore the installation guide, or tell us about your team and the channels you want to connect.